Shipping policy

At Brindle UK, we aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, holidays, or periods of exceptionally high demand, processing times may be slightly longer than usual.

Once processed, your order will be shipped to the delivery address provided during checkout.

Shipping Times

Delivery times vary depending on the destination country, local postal services, customs processing, and product availability.

Estimated Delivery Times

  • United Kingdom: 5–10 business days
  • Europe: 5–12 business days
  • International Destinations: 7–15 business days

During peak periods such as Black Friday, Christmas, public holidays, severe weather events, or carrier disruptions, delivery may take up to 2–3 weeks.

All estimated delivery times are provided as guidelines only and are not guaranteed.

Order Tracking

All orders include tracking information where available.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Please allow up to 72 hours for tracking information to become active after shipment.

International Shipping

We currently ship to most countries worldwide.

Orders may be fulfilled through our international supplier and logistics network depending on product availability and destination.

Delivery times for international shipments may vary due to customs processing and local carrier operations.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an incorrect or incomplete address is supplied and the order has already been processed or dispatched, we cannot guarantee successful delivery.

If a parcel cannot be delivered due to inaccurate address information:

  • Refunds may not be available
  • Additional shipping charges may apply for reshipment
  • The customer will be responsible for any additional delivery costs incurred

If you notice an error in your shipping details, please contact us immediately at info@brindlepets.co.uk.

Address Changes After Shipment

Once an order has been dispatched, we are generally unable to modify the delivery address.

Customers are responsible for verifying all delivery details before completing their purchase.

Undelivered or Unclaimed Packages

If a delivery attempt is unsuccessful, the shipping carrier may leave instructions for collection or redelivery.

If a package is not collected within the carrier's designated holding period, it may be returned to the sender or local logistics facility.

In such circumstances:

  • Additional shipping charges may apply for redelivery
  • Refund eligibility will be assessed on a case-by-case basis
  • Original shipping costs may not be refundable

Customs Duties, Import Taxes and Fees

For international deliveries outside the United Kingdom, orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or local sales taxes
  • Clearance fees
  • Other charges imposed by customs authorities

These charges are determined by local authorities and are the responsibility of the customer.

Brindle UK has no control over these fees and cannot predict their amount.

Delays Beyond Our Control

Delivery times may be affected by circumstances beyond our reasonable control, including:

  • Customs inspections and clearance procedures
  • Extreme weather conditions
  • Postal service interruptions
  • Transportation disruptions
  • High shipping volumes
  • National holidays
  • International logistics delays

Brindle UK shall not be liable for delays caused by third-party carriers, customs authorities, or events outside our reasonable control.

Lost Parcels

If your order appears to be lost in transit, please contact us at info@brindlepets.co.uk.

We will investigate the matter with the carrier and work towards a suitable resolution.

Where appropriate and in accordance with applicable consumer laws, a replacement or refund may be offered.

Returns and Shipping Costs

Unless the item is faulty, damaged, incorrect, or otherwise required by law:

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable

For further information, please refer to our Return & Refund Policy.

Product Information

We make every effort to ensure that product descriptions and images accurately represent the items sold on our website.

However, colours, dimensions, and appearance may vary slightly due to photography, display settings, manufacturing updates, or natural product variations.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Brindle UK
Website: brindlepets.co.uk
Email: info@brindlepets.co.uk